06 Dec How to Reduce Staff Turnover with Office Technology
As a dentist, you are quite fond of your staff. You were discerning in selecting them, paying careful attention to both their qualifications and their compatibility with the culture of your practice. They were receptive to your training process and they help your office run like a well-oiled machine, both in terms of treatment and daily operations.
With all this in mind, it is difficult to see them leave. Even when they depart on amicable terms, you can’t help but feel let down – or even hurt.
In addition to the emotional factor, staff turnover is extremely costly. The employee recruiting process demands considerable commitments of both money and time. Not only that, but your day-to-day operations, as well as the overall patient experience, will likely suffer as you work to find a suitable replacement. These factors only contribute to the overall price tag.
If you have found yourself wondering why your practice is so prone to staff turnover, you already know that something must change. However, you may also be left perplexed when you consider your competitive compensation, extensive benefits and healthy workplace culture. These are all integral components of elongating staff tenure, but you may be overlooking one important element: office technology.
Transitioning and adapting to reliable dental technology – both in the dental examination room and the office – stands only to benefit your team and, in turn, your patients. Below are a few ways to improve the experience of your team, reduce turnover, and overall improve your ROI.
Front-Office and Back-Office Technology
Simplifying the workflow of your office can make life much easier for your dental staff. Reducing their level of frustration and eliminating monotonous, laborious tasks can go a long way in improving their overall satisfaction and as another happy side effect; increase their productivity.
What’s more, it can benefit your patients – thereby improving their experience and making them more prone to remain loyal to your practice and refer others.
One way you can achieve that ideal scenario is to strongly consider implementing an online booking system in your office if you have not already done so. This can help mitigate the influx of phone calls fielded by staff, helping them maintain focus on current tasks and freeing up considerable time for other important tasks.
Clinical Technology Can Help Reduce Staff Turnover
It is critical to equip your technicians and hygienists – not to mention yourself – with technology that can simplify routine tasks and improve treatment quality.
A cone beam computed tomography (CBCT) scanner accomplishes both. In contrast with traditional bitewing x-rays, those of a CBCT machine are completed in seconds, without the need for a lead smock or trial-and-error snapshots.
What’s more, a CBCT scanner is easily integrated into your office’s current infrastructure, allowing access to patient scans and records at every workstation in your office. Benefits like these, those that reduce frustration and streamline appointments, can eliminate feelings of being overwhelmed or burned out. Be sure to find a manufacturer that offers in-office training and support to empower your team with the knowledge they need to understand how to use it effectively with patients to efficiently employ this technology.
If you would like to learn more about CBCT technology and how its many benefits can help reduce staff turnover in your dental practice, call us today at 855-PREXION or find a representative in your area.